Understanding and navigating the world of funeral products can be a difficult and emotional task, which is why we are here to help. This page has been designed to answer your most common questions regarding our products, services, the ordering and delivery process, and any other concerns you may have. If you cannot find the answer to your question here, do not hesitate to contact us directly. We are here to offer you the support you need during this difficult time.
Pourquoi ?
We offer a wide range of funeral products, from funeral urns, memorial plaques, vases to funeral jewelry and decorative items for graves.
What materials are used for your funeral urns?
Our cremation urns are made from a variety of materials including granite, wood, marble, bronze, copper, stainless steel and ceramic.
Do you offer environmentally friendly products?
Yes, we offer a range of eco-friendly products, including urns designed to dissolve in water or decompose in soil.
What are the delivery times ?
Delivery times depend on the product ordered and your location. We strive to deliver our products as quickly as possible, usually within 3-5 business days.
What is your return policy ?
We understand that this is a difficult time and we strive to make the process as simple as possible. If you are not satisfied with your purchase, we accept returns within 14 days of receiving your order.
Do you offer customizable products?
Yes, we offer a variety of customizable products. You can choose from a variety of styles, materials and finishes to create a unique tribute to your loved one.
How can I contact Emotion funéraire customer service?
Our customer service team is available to answer any questions you may have. You can contact us by telephone, by email or via the contact form on our website.